Acceptabke Use & Terms of Service
In order to use this web site or any of the products or services we offer you must agree to our Terms of Service. You can read our terms by visiting the pages here; Acceptable Use & Terms  and  Terms of Service  OR by viewing the relevant pages in the Customer Service Centre when placing an order.

Privacy Policy
The way we treat the information that you provide to us about yourself is described in plain English on the page here; Privacy Policy  OR by viewing the relevant page in the Customer Service Centre when placing an order.

Service Level Agreement
We offer all our customers a minimum level of service which you have a right to expect. The components of this are included in a PDF document which you can download by clicking on the link here; SLA_PDF

[HINT: Right Mouse Click on link and choose  Save Target As..]

You may need to download Adobe Acrobat Reader to be able to read the SLA. This is available free here;